Ghana's power distributor starts a three-week drive to collect unpaid bills, warning of disconnections

Ghana's main electricity distributor is going after the money it is owed. The Electricity Company of Ghana (ECG) says it will run a "Mass Revenue Mobilisation Exercise" across the country from Monday, 9 November, to Friday, 27 November.

Who it covers

The drive covers residential, commercial and industrial customers, and government ministries, departments and agencies, with unpaid bills, Graphic Online and MyJoyOnline reported. The announcement came on Saturday from Dr Charles Nii Ayiku Ayiku, ECG's General Manager for External Communications.

He urged customers in arrears to pay before the teams arrive, to avoid being disconnected and having to pay reconnection fees. Customers can pay through the ECG mobile app, and the company gave a contact centre number, 0302 611611, for help. People who cannot see their bills were told to visit the nearest ECG office.

The warning

Special teams will monitor the exercise, Ayiku said. Anyone found with an illegal connection, interfering with equipment or reconnecting themselves after being cut off will be arrested and prosecuted, the outlets reported. 3News said people with nothing outstanding are not the target.

Why ECG is doing this

Unpaid bills are among the largest sums owed to ECG, with private customers making up the biggest share and government bodies also owing, 3News reported, citing the company's 2025 accounts. In July, Benjamin Nsiah, executive director of CEMSE, told 3Business that the mid-year budget showed ECG was still missing a large part of the money it should collect.

What it means for you

Nigeria's DisCos face the same problem: customers and government offices that do not pay, which leaves less money for repairs and new meters. If you live in Ghana and owe ECG, paying before 9 November avoids reconnection fees. If you are in Nigeria, the same rule holds: pay through official channels and keep your receipts, and never accept a "reconnection" from someone who is not a known DisCo staff member.